Lost access to your account
I have lost access to my account or suspect someone else has taken it over
The security of your account is our top priority. If you can't log in or you suspect that someone else has gained access to your account in our store, stay calm - below we explain what could be the cause and step-by-step actions to take.
Possible reasons for losing access to your account
Forgotten password or login: The most common situation. If you misspell your login information or can't remember your password, the system may block access after several failed attempts.
Login error: Make sure you enter the correct email address and password, taking into account the case (lower/upper case) and any special characters.
Blocked account due to suspicious activity: If the system detects unusual logins (e.g., from other countries, multiple devices), the account may be temporarily blocked to protect the.
Unauthorized access: If you have noticed activity that you do not recognize (e.g., change of delivery address, new order, email with password change information), there is a risk that your account has been taken over by an unauthorized person.
You have received a suspicious message? You are afraid that you might lose access to your account?
Check out our help page on suspicious messages, and so-called phishing campaigns
Help > I received a suspicious message
What to do if you can't log in?
1. Use the "I don't remember my password" option
If you have forgotten your password or cannot log in, go to the login page and click the option "I don't remember my password". Enter your email address assigned to your account and we will send you an email with a link to set a new password.
Attention: If you do not receive a message within a few minutes, check the "Spam" and "Offers" folders in your email inbox. The link to change your password is only valid for a limited time.
What to do if you suspect that someone else has taken over your account?
If you have reason to believe that someone unauthorized has logged into your account, immediately take the following steps:
1. Immediately reset your password
If you still have access to your account - change your password immediately after login.
If you can no longer log in - use the "I don't remember my password" option to set a new, strong password.
Make sure the new password is different from the previous one and is not used on other sites.
2. Secure your email address
Access to your store account is linked to your email inbox. If someone gained access to your e-mail, they could also take control of your account.
Change your email inbox password.
Enable two-factor authentication (if your mail provider offers this option).
Check recent activity and redirection settings in email.
3. Contact customer service
If you are unable to regain access to your account or notice suspicious activity (such as orders you did not place), please contact our security department immediately:
Hotline: +48 456 455 010 (pon.-pt. at. 9:00-17:00)
Contact form: available at Contact
In your message, state:
Name
Email address assigned to the account
Description of the problem (e.g., no access, unauthorized orders)
Number of last known order (if applicable)
How we protect your account?
We do not store passwords in public form. Our system uses password encryption in accordance with best security practices.
We don't ask for passwords in emails or text messages. We never send messages asking for login information.
We do not send login links outside of the official store website. You perform all actions on the site: www.sellbest.en
How you can keep your account safe?
Use a strong and unique password - preferably containing upper and lower case letters, numbers and special characters.
Do not share login information to anyone, even family members.
Regularly change your password (e.g., every 3-6 months).
Do not log into your account on public or unsecured devices.
Avoid clicking on links in suspicious emails or text messages.
Is my personal information safe?
If you suspect that your account has been taken over, but you don't notice unauthorized orders or data changes, probably no data breach occurred. Nonetheless, it is wise to be cautious and report the incident.
If the account is confirmed to be seized, we will take all measures to:
block further access to unauthorized persons,
secure your data,
give you back full control of your account.
Have additional questions?
Our security and customer service team is here to help. Report any incident to us - even if you are not sure if your account has been compromised.
contact@sellbest.en
+48 456 455 010
Contact form available at Contact
Remember - a quick response can prevent unauthorized activity on your account. We are here to help you.
