I received a suspicious message

If you have received an email or text message that seems to come from our store, but raises your doubts - be careful. Suspicious messages are often part of a phishing attack phishing (impersonating trusted companies to extort data or money). Below we explain how to spot fake news and what to do to stay safe.

What are suspicious messages?

Suspicious message is one that looks like it was sent by our store (or another trusted institution), but is actually an attempted scam. Scammers may send emails or text messages impersonating us to get you to provide sensitive information (e.g., account password, payment card number) or click on a dangerous link. These types of attacks are called phishing or phishing attempts.

Most often, the purpose of such messages is to capture your login credentials or get you to make payments to a fake account. For example, you may receive a fake email about an alleged problem with an order or outstanding payment, containing a link to "confirm" the data. Once clicked, you may end up on a page deceptively similar to our site, where you will be asked to enter your login and password or card details - which will end up in the hands of scammers. Other times, the message may promise a bogus promotion or "prize" to entice you to click on a suspicious link.

How to spot a suspicious message?

Phishing messages are often cleverly crafted, but there are usually some signs that they are not coming from us. Here are the typical elements that should arouse Your vigilance:

Unusual sender address: Check the e-mail address from which the message came, or the SMS phone number. Scammers often use addresses that are deceptively similar to official ones (e.g., with a minor typo or a different domain name). Our official emails come exclusively from the domain @sellbest.en or ecothunder.en - if the sender has a different address (e.g., free Gmail or a strange domain), the message is suspicious. Also, text messages from our store are sent from our name or official number - never from private phone numbers or foreign numbers you don't recognize.
Linguistic errors and suspect style: Fake news often contains typos, spelling or grammatical errors, and unusual phrases. Our communication with customers is prepared carefully and in correct Polish - if you see glaring errors in the message or it looks like it was translated automatically, treat it with suspicion.
Links directing to unknown sites: Hover your cursor (in SMS, pay attention to the content of the link) over the link in the message, without clicking go. If the link looks different from the address of our official site (e.g., contains a strange string of characters or a different domain than the sellbest.en), it is a sign that it may lead to a fake site. Scammers often mask links with friendly text like "sellbest.pl/promotion", but when clicked, they direct to a completely different page.
Unexpected attachments: If an email contains an attachment that you don't expect (e.g., a PDF supposedly with an invoice, even though you didn't order anything), don't open it. Such attachments may contain malware. Our store, after you place an order, places the invoices in the body of the e-mail or makes them available after logging in the customer panel - we do not send files in attachments if you have not taken an action yourself (for example, you have not bought a product from us or contacted us about something).
Urgent call to action and threats: Scammers often try to create time pressure or fear. Phrases like "immediate action required", "Your account will be blocked if...", or "last chance for a prize" are designed to panic you into quickly clicking a link or providing data. Remember that our store never scares customers in this way - in case of real problems with the order, we contact in kind and without threats.
An offer too good to be true: If a message promises a huge discount, free product or cash in exchange for clicking a link or providing details, approach it with great caution. Scammers hope that the vision of a "unique opportunity" will tempt recipients to act rashly. It's always a good idea to verify such revelations on our official website or hotline, rather than believing an unexpected email.

What are the official communication channels of our store?

To make it easier for you to distinguish real correspondence from fake, we remind you what channels we communicate through:

E-mail: Our official emails are sent only from addresses in the domain sellbest.en or ecothunder.en. Examples of addresses from which we write to customers are: contact@sellbest.en,office@sellbest.en contact@ecothunder.en and no-reply@sellbest.en/no-reply@ecothunder.en. If you receive an email purportedly from us from another domain (e.g. sell-best.en, sellb3st.en, sel1best.pl, najlepszepropomocje24.pl, or completely different), you can be sure that it's an attempt at fraud.
SMS: We sometimes send SMS notifications to customers (e.g., about an order ready for pickup, or discount codes). Such messages are broadcast from our official number or display our name as the sender (so-called sender SMS message sellBEST). Never we do not send SMS messages asking for your password, card number or other data - or with links that would lead to unverified sites. If we provide a link in the SMS, it directs to our official website (e.g., to track a shipment) and does not require from you to provide sensitive data.
Other channels: You can always check your order information by logging into your customer account on our official website. We don't contact customers through social media (Facebook, WhatsApp, etc.) on matters of payment or account details. If someone tries such a contact, claiming to be our store and asking for confidential information, you can assume it's a scam.

What to do if you receive a suspicious message?

If you have even a shadow of a suspicion that an email or text message you have received purportedly from our store is fake, follow these steps:

Don't click any links or open attachments. Stay calm and don't be tempted by the content of the message. Verify its authenticity first - clicking on a suspicious link could result in your device being infected or passing on your Your data to criminals.
Do not reply to this message. Do not, under any circumstances, give out your login credentials, passwords, payment card numbers or other sensitive information. Our store never does not ask for such data by email or SMS. If the message suggests a password or payment code - it's definitely a scam.
Check out the official information. Go to our official website by typing the address manually into your browser (e.g. sellbest.en), and log into your account to see if there is actually a problem with your order or payment. You can also contact our hotline or chat on the site and ask if the message is true. Never trust links provided in a suspicious message - always verify the matter independently through our official channels.
Submit a message to our store. Notify us if you receive a suspicious message. You can send a suspicious e-mail (as full transfer/forward) to the following address contact@sellbest.en, indicating that the message raises your doubts. In case of a suspicious SMS, take a screenshot or write down the number of the sender and the content of the message - pass this information to our Customer Service (e.g., by email or phone). By doing so, you will help us warn other customers and take action against scammers.
Report the incident to CERT Polska. This type of fraud is also worth reporting to the Computer Security Incident Response Team CERT Polska. By doing so, you are contributing to the fight against phishing across the country. Suspicious Send text message to 8080 (free of charge), and suspect e-mail send to cert@cert.en. You can also use the form on the incident page.cert.pl to report a fake website or other phishing attempt. Reporting such an incident is anonymous and helps increase security for all network users.
Delete the suspicious message. After reporting the matter and making sure it is a scam, delete such a message (or block the sender). You don't have to keep storing it in the box. It is important that no one around you accidentally clicks on it in the future.

Safety rules in our store

We care about the security of our customers' data and want you to feel confident using our services. Remember some important rules:

Our store will never ask you for your password to the account nor authorization codes by e-mail, SMS or telephone. The password is only for logging in to our official site and only You you should know them.
We do not send payment links outside of our site. All payments for orders are made by logging in on our official website or through trusted payment operators (IdoPayments, PayU). We never ask you to make a transfer to an account with an unseen number provided in an email or SMS, or to pay through a link sent outside our service.
We protect your personal information. We do not ask by email for sensitive personal information (such as PESEL, scans of identity documents or full payment card details). If there is a need to verify your information (for example, with an unusually large order), we will ask you to do so in a secure way - for example, when you log in to your account on our site, and never through a random link or unencrypted email.
You have the right to verify information. If anything raises your doubts, you have every right to verify the authenticity of the communication by contacting us directly. Our staff will confirm whether the message actually comes from our store. It's better to ask and be sure than to ignore worrying signals - the safety of your purchases is of paramount importance to us.

We regularly monitor emerging fraud attempts and inform customers of new threats. We publish warnings on our website if we notice phishing campaigns impersonating our brand. Be vigilant and remember the above rules, and the risk of falling victim to an attack will be greatly reduced.

How to report a suspicious message to our store?

If you suspect that a message (email or SMS) allegedly from our store is a scam, contact us as soon as possible. We are at your Your disposition and we will help verify the case:

Email for security reports: Send information about the suspicious message to contact@sellbest.en. Try to include all the details (sender's address, content, attachments or links) - this will help us analyze the request more thoroughly.
Store Hotline: You can call +48 456 455 010 (charge according to the operator's tariff) and inform the consultant about the suspicious message. Our consultants will help you verify its authenticity and suggest what to do next.
Chat on the site: On our website you will also find live chat with a consultant. Connect and describe the situation - our employee will quickly check whether the message is true, and will advise the appropriate steps.

Remember that by reporting such incidents, you are helping us protect You and other customers from scams. If you have any doubts about the correspondence you have received, do not hesitate to write or call us. It's better to double-check than to fall victim to a scam. We are here to help you and ensure the safety of your purchases in our store.