Language and currency:
en | £
Country of collecting the order:
Great Britain

I don't receive email notifications

Email notifications are not arriving

Email notifications (e.g. order confirmations, shipping status or password reset links) should arrive at the address assigned to your account. If you are not receiving them, the reasons could be several - from a typo in the address to an overly aggressive spam filter. Below we explain the most common reasons for missing messages and suggest detailed solutions.

1. Why emails may not be getting through?

  1. Incorrect email address in customer profile
    - Typo, missing period or confused domain (e.g., "gmial.com" instead of "gmail.com").

  2. Messages go to the Spam/Offers/Promotions folder
    - The client receives our e-mails, but the mail filter automatically moves them to another folder.

  3. Mail provider's blocking or spam filter
    - mail server recognized our domain @sellbest.en for suspicious and rejects messages.

  4. Full inbox
    - The capacity of the e-mail account is exhausted, so new messages are rejected.

  5. External redirect service or alias
    - e-mail is forwarded to another address (e.g., from a university to a private one) and gets lost along the way.

  6. Unsubscribe
    - the customer clicked the "unsubscribe" link in any of the messages or accidentally blocked our marketing/transaction notifications.

  7. Technical maintenance work
    - a temporary failure on our side or at the postal operator causes a delay in shipping.

  8. Incorrect domain or email client configuration
    - No support for TLS encryption, old version of email program, wrong list of trusted senders.

2. How to solve the problem step by step?

Step 1 - Check mail folders

  • Open folders Spam,Notifications,Offers,Promotions or Garbage can and search for messages from the sender no-reply@sellbest.en, or contact@sellbest.en

  • If they are there, mark them as "NO SPAM" ("Move to Received"). Most services learn from this and subsequent emails will hit correctly.

Step 2 - Add us to trusted senders

  • In Gmail, click the three dots ► "Filter similar messages" ► "Create filter" ► check "Never send to spam".

  • In Outlook, select "Add to secure senders".

  • In other clients, add *@sellbest.en to whitelist or address book.

Step 3 - Verify the email address in the store's customer account

  1. Log in (if you can) to your account in our store.

  2. Go to page Your account ► Personal information ► Your data and check for typos. Also check the correctness of the data below in the section Your account

  3. If you see an error, correct the address and click save changes.

Step 4 - Check the capacity of the box

  • Delete old messages or empty the recycle garbage can.

  • Pay attention to attachments - large files can take up a significant portion of the limit.

Step 5 - Disable redirects and aliases (if using)

  • Temporarily deactivate the forwarding rules in the mail settings to check whether the e-mail arrives at the primary address.

  • If you are using a company alias, make sure the domain sellbest.en is not blocked by IT security policies.

Step 6 - Receive the activation link or notification again

  • In your customer profile, click "Resend activation link" or "Send notification again".

  • If the link has previously expired (24 h), the new one will be active for another 24 h.

Step 7 - Check opt-out settings

Step 8 - Contact us

If the problem persists after following all the above steps, please write to us:

  • E-mail: contact@sellbest.en
    - provide your first name, last name, email address assigned to your account and the time of your last order.

  • Phone: +48 456 455 010 (Mon.-pt. 9:00-17:00)
    - Prepare your order number for easy identification.

  • Contact form: available at contact page

Our consultants will check the shipping logs, confirm whether the message was sent correctly, and provide you with a copy of the notification. If necessary, we will ask the IT department to remove the block on your address or re-generate the message.

3. Best practices for the future

  • Regularly check your Spam folder - Even the best filters can go wrong.

  • Update mail client and browser - older versions may have problems displaying encrypted messages.

  • Don't use company mailboxes for private orders, if the company has restrictive filters.

  • Keep copies of important emails (e.g., invoices) in a secure location on disk or in the cloud.

  • Add our domains to the whitelist in spam filters and security programs (antivirus, firewall) - especially if you use an email client installed on your computer, instead of viewing your mail through a web browser.

Need more help?

We are here to help you. Contact us through any available channel, and together we will find a solution and make sure that all notifications reach you without hindrance.

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